Privacy Policy

Contact Information
1B/3, First Main Road, Jagannathapuram, Velachery, Chennai – 600 042
Landmark: Next to Pazhamudhircholai Shop
Support: +91 86675 03839, +91 98940 30213
Email: support@magizhnilam.com

Introduction
This privacy policy (“Policy”) sets out how Magizhnilam (also identified by “we” or “us” or “our”) uses and protects any information that you provide when you use our website (individually and collectively, “Platform”). Magizhnilam is committed to ensuring that your privacy is protected. Should we ask you to provide any information by which you can be identified when using this Platform, rest assured that it will only be used strictly in accordance with this Policy. Please note that our Policy is subject to change at any time, and we may not be able to provide you with prior notice. To ensure you are up to date with the Policy, please review this page periodically. This Policy applies to current and former visitors and customers of our Platform. By visiting and/or using our Platform, you are accepting and consenting to the practices described in this Policy.

What information do we collect?
We collect, store, and use your personal information (that we consider necessary) when you use our Platform. We use this information to provide you with a safe, efficient, smooth, and customised experience, which includes, without limitation, displaying content such as recommended products that might interest you and communicating with you about your orders, new products, and promotional offers. This allows us to provide specific services and features that most likely meet your needs, customise our Platform to make your experience safer and easier, and enable third parties to carry out technical, logistical, and other functions on our behalf.

1) Information you provide us
We receive and store the information you explicitly provide to us. This includes details such as your name, address, phone number, email address, date of birth, gender, payment information (credit/debit card or other payment methods), and any other information you provide during your time on the Platform. You may choose not to provide certain information, but this could prevent you from taking full advantage of our Platform’s various features.

2) Information collected automatically
Whenever you interact with our Platform, we automatically receive, record, and analyse information from your browser or device, including, without limitation, your IP address, geolocation data, device identification, “cookie” information, the type of browser or device you’re using, and purchase history. We may use browser data such as cookies or similar technologies on certain parts of our Platform. We may also use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, and methods used to browse away from the page. This data helps us provide location-based services, search results, and other personalised content, ensuring you get the best possible shopping experience on our Platform.

3) Information from other sources
We may receive information about you from third parties, such as social media services, commercially available sources, and business partners. If you access our Platform or connect a service on our Platform to a social media service, the information we collect may include your username, profile picture, email address, and any other details the social media service has the right to share. By accessing our Platform through social media services, you authorise us to collect, store, analyse, and use such information in accordance with this Policy.

How do we use cookies?
A cookie is a small file that we, after obtaining your permission, transfer to your computer’s hard drive through your web browser. This file helps us recognise your browser and respond to you as an individual, providing personalised features and advertisements based on your usage of our Platform. You can choose to accept or decline cookies. The help menu on most browsers will guide you in preventing the browser from accepting new cookies or deleting existing ones. However, disabling or deleting our cookies could prevent you from taking full advantage of our Platform’s various features.

Do we share the information we receive?
Respecting customers’ privacy is one of our core philosophies. We never have and never will commercially exploit your information by selling it to third parties. We share customer information only as described below:

1) Third-party service providers
We employ other companies and individuals to perform certain functions on our behalf, such as order fulfilment, package delivery, analysing customer data, marketing assistance, search-result processing, and payment processing. These parties have access only to the information needed to perform their functions and are contractually bound not to use it for any other purpose.

2) Compliance with law
We may be required to share customer information with government authorities and agencies for purposes of identity verification, prevention, detection, or investigation (including cyber incidents), prosecution, or punishment of offences. We may also disclose account and other personal information when required to enforce or apply our Terms of Use and other agreements, or to protect the rights, property, or safety of Magizhnilam, our users, or others.

3) Business transfers
As we develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, any personal information collected by us may be disclosed or transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership, where such information is transferred to one or more third parties as one of our business assets.

4) With your consent
Apart from what is stated above, you will receive notice when information about you might go to third parties. You will have the option to choose whether or not you’d like such information to be shared.

Is your information secure?
We use adequate security policies, rules, and technical measures as required under applicable law to safeguard and protect your information from unauthorised access or improper use. However, we are not responsible for any breach of security or actions of third parties that receive users’ personal data or for events beyond our reasonable control, including acts of government, computer hacking, unauthorised access, security breaches, encryption failure, etc.

What about links to other websites?
Our Platform may contain third-party advertising and links to other websites. Once you use these links to leave our Platform, we do not have any control over the other website. Consequently, any information you provide while visiting such sites is not governed by this Policy, and we are not responsible for the protection or privacy of that information.

What choices do you have?

• You can add, correct, update, modify, or review your personal information on a regular basis. However, we usually keep a copy of your previous data for our records.
• If you do not wish to receive emails or messages from us, please contact our customer care team to remove your email address from our list.
• You can choose not to provide or to withdraw your consent for the use of your personal information. However, this could restrict your ability to utilise certain features of our Platform.
• You can delete your account from the app on your iOS device by visiting the ‘My Account’ section. However, this might limit your access to our Platform’s features.

Who should I contact with my grievances regarding this Privacy Policy?

If you have any questions or feedback, please contact us using the information below:

• Name: Magizhnilam Support
• Contact Number: +91 86675 03839, +91 98940 30213
• Email: support@magizhnilam.com

We are available Monday to Sunday, 24 hours a day, to address any concerns you may have.